Our Policy

We hope you love everything you order from Zuna’s Puppyporium, but we get that sometimes things don’t work out!

Our products come in a number of packaging and different sizes, so please check the individual product descriptions for instructions or measurements or by checking the size guides provided on the specific item.

Please note that unfortunately we do NOT offer product exchanges. 

If you purchase the wrong size, you will still need to do this Returns process and purchase the correct size on a separate order.

Our Online Returns policy* 

  • Zuna’s Puppyporium will happily receive returns within 30 days of you receiving your order.
  • If we’ve sent you the wrong item or your item is faulty/damaged we’ll happily cover the cost of return shipping. If you’ve changed your mind or purchased the wrong size, shipping will be at your own expense.
  • All returned products must be unused, in their original undamaged packaging and contain no fur. Read below for more information.
  • All returns must be sent back with a completed Returns Form. Please email us for a copy of this form with details of your request.
  • Please allow 2-3 weeks from the time the item has been sent back to us, for all returns to be receipted and refunds to be issued.
  • This policy only covers online orders made via zunaspuppyporium.com.au
  • We do not refund sale items for a change of mind or incorrect sizing.

Faulty or Wrong Product?

If you have received an incorrect or a faulty item, please email our customer service team along with your order number, description of what you have incorrectly received along with photos. A customer service team member will be in touch with you regarding the Returns Process.  Please do not send any products back without contacting us.

Refund Process

Zuna’s Puppyporium will refund the value of your item (via the original form of payment) within 14 days of receiving and accepting the returned item in the same condition in which it was shipped.

Original shipping and handling charges are non-refundable unless the item is faulty.

*Returns policy can be changed without notice